[The Licorice Group Support Center] Recently Changed Articles

What is The Licorice Group?

Mon, 05 Oct 2009 20:40:44 GMT

The Licorice Group Publishing Company (Licorice Group LLC) is a multimedia publishing company that develops a wide variety of eLearning products.

You can learn more about the range of products we support by visiting http://www.LicoriceGroup.com

Our focus is on developing the highest quality standards for internet-based publishing, and our highest priority is providing exceptional customer support.

Its founders are Michel and Sylvie Fortin, a husband and wife team who are partners in life and in business.

American Office: 2300 West Sahara Avenue
Suite #800, Las Vegas, Nevada (USA) 89102

Canadian Office: 1707 Cara Crescent
Ottawa, Ontario (Canada) K4A1M4

Send an email to support@licoricegroup.com
Or call our toll-free customer support hotline
1-888-513-9675 ext. #701 (USA and Canada)
1-646-722-6216 ext. #701 (International)

What is ChargeFind.com?

Mon, 05 Oct 2009 19:50:27 GMT

We've set up this special page so our customers can easily locate a purchase they've made. The name CHARGEFIND.COM was specifically chosen because it is a short domain name and easy to recognize on a credit card statement.

The website lists multiple products published by Licorice Group Publishing Company (Licorice Group LLC). Products include Success Chef, Marketing E.S.P., The Copy Doctor, The List Whisperer, and many more. Visit ChargeFind.com to find the product you may have purchased.

If you still do not recognize the charge, please open a new support ticket and provide us with as information as possible, so we may look into it promptly for you.

How do I cancel or suspend my membership?

Mon, 05 Oct 2009 19:47:36 GMT

Click here for simple cancellation instructions. You will need to use your login ID and password to access this. Forgot your password? No problem! Click here to have it sent by email (use second box).

My credit card was declined. What now?

Mon, 05 Oct 2009 19:47:24 GMT

So sorry for the hassle! Sometimes our merchant account is irritatingly strict about things like extra spaces or capitalization. Here's what you can do...

You do not have to get a new account. Just log in to the member management screen here, with your user ID and password: http://www.successchef.com/login/.On the right hand side of the screen, you'll see a "Add/Renew Subscription" section, where you can order the product you want. You can pay with an alternate credit card, or use PayPal if you wish.

Hope that helps!

I do not recognize a credit card charge.

Mon, 05 Oct 2009 19:46:17 GMT

Your first step is to check our ChargeFind.com website to see if you recognize a product you may have purchased from us in the recent past.

If after reviewing that site, you still do not recognize your purchase, please submit a help desk ticket right away so we can investigate it further.

We take our customer's security very seriously, and will always make sure your personal details remain 100% secure.

I am not getting my email lessons.

Mon, 05 Oct 2009 19:43:09 GMT

Don't worry! We'll do whatever it takes to make sure you don't miss any lessons, even if it means we need to email them to you manually. Please create a new support ticket and let us know immediately about the problem. Our staff are ready to help.

How do I login to the members area?

Mon, 05 Oct 2009 19:36:53 GMT

You can login at http://www.successchef.com/login or, if you forgot your password, have it sent by email (use the second box on the login form, linked earlier). Once logged in, click on the subscription link to access your product. If you're a Success Chef University member, links are available within Success Chef's home page.

How can I cancel and get a refund?

Mon, 05 Oct 2009 19:36:48 GMT

If you are a member and simply wish to cancel your subscription, you can cancel it yourself, any time you want, by logging into the members area and clicking the link that says "Cancel Membership". Or the best way, you can contact our helpdesk. We will promptly cancel your subscription and billing will stop. But before you do, make sure you check out all the great bonuses.

All purchases come with a minimum 30-day guarantee. We hate to see you leave us, but if you feel you must go and you're within the first 30 days of purchase, please submit a support ticket at our helpdesk and give us as much information as possible so we can be sure to find your purchase the first time we look. We will issue your refund promptly.

How do I get my affiliate links or stats?

Mon, 05 Oct 2009 19:27:45 GMT

You can check out your affiliate stats and get your affiliate links at http://www.successchef.com/amember/aff_member.php.

How do I signup as an affiliate?

Mon, 05 Oct 2009 19:26:28 GMT

Members are automatically enrolled as affiliates. If you're not a member, you can sign up as an affiliate at http://www.successchef.com/affiliate/. It is free to join. Simply sign up as an affiliate and, once enrolled, you will have access to a page offering your affiliate links, commission reports, and click statistics.

How do I sign up as an affiliate?

Mon, 05 Oct 2009 19:16:17 GMT

The affiliate program is available through ClickBank.com. Use this link by replacing "XXXXXX" with your Affiliate ID:

http://XXXXXX.inyourpjs.hop.clickbank.net/

How do I sign up as an affiliate?

Mon, 05 Oct 2009 19:14:54 GMT

To sign up as an affiliate, click here to apply (PayPal required).

How do I download my product?

Mon, 05 Oct 2009 19:13:44 GMT

Please visit our helpdesk and submit a support ticket. For speedier service, provide proof of purchase if possible.